Archive for June, 2016
Sandy Springs/Perimeter Chamber of Commerce Luncheon with Chick-fil-A’s Dan Cathy
As CEO of one of the nation’s largest family owned businesses, Chick-fil-A’s Dan Cathy represents the next generation of leadership for the Atlanta-based fast-food chicken restaurant chain founded by his father, S. Truett Cathy. Eager to incorporate his own skills and talents into the business, Dan has taken an unconventional, yet personally and professionally rewarding approach to Chick-fil-A leadership.
Dan was named Chairman, President and CEO, by his father in 2013. Since 2001, Dan has served as the president and chief operating officer of the 1,900-plus unit chain, but he also has personally challenged himself with upholding Chick-fil-A’s efforts to provide genuine, heartfelt hospitality, and ensuring that customers chain wide have an exceptional dining experience when visiting a Chick-fil-A restaurant. In his quest to provide customers with “second-mile” service (exceeding even the highest expectations of a typical fast-food restaurant), Dan has defined a special role for himself – humbly saying, “I work in customer service.”
Rather than leading from his corporate office in Atlanta, Dan chooses to spend the majority of his time traveling to the chain’s growing family of restaurants and interacting with Chick-fil-A’s committed team of restaurant Operators and team members. His actions stem from a belief that working in the field provides a clearer understanding of the ever evolving wants and needs of Chick-fil-A customers, and leading from the front line also enables him to personally convey his servant spirit to the chain’s 70,000-plus employees.
In yet another example of how he keeps in tune with customers and employees, Dan attended numerous restaurant openings last year, spending the night in restaurant parking lots along with hundreds of customers who were vying for a chance to win free Chick-fil-A food for a year as part of a special customer-focused promotion the chain conducts in conjunction with new restaurant openings. Reflecting on these experiences, Dan notes, “I’m having the most fun I have ever had at Chick-fil-A.”
Several major marketplace awards have affirmed the commitment and performance of Chick-fil-A Operators and team members. Chick-fil-A was recognized in 2015 with the “Consumer’s Choice Award” for pleasant and friendly service by Technomic’s survey of 85,000 consumers and leader of the fast food industry in Temkin’s 2015 Customer Experience Survey. In the 2014 Glassdoor Employee’s Choice Awards, Chick-fil-A ranked among the top 50 Best Places to Work in the nation. Forbes also ranked Chick-fil-A as the 4th most inspiring company in the country following a survey of more than 2,000 consumers evaluating 25 companies.
Dan’s career at Chick-fil-A began at age 9 as he sang songs for customers and did radio commercials for the chain’s original “Dwarf House” restaurant in Hapeville, Ga.
And in his “spare” time, Dan earned his Airline Transport Pilot (ATP) license and has completed numerous marathons in Atlanta, Orlando, Los Angeles, Boston and New York. Additionally, Dan is a passionate trumpet player, gardener and an avid motorcyclist.
A native of Jonesboro, Ga., Dan has been married to the former Rhonda Palmer (whom he met while in the 1st grade at age 6) for more than 40 years. He has two sons, Andrew, Vice President of People at Chick-fil-A and Ross, Owner/Operator of the Midland, Ga., Chick-fil-A restaurant, as well as two grandchildren.
Chick-fil-A lemonade and tea are the perfect way to great guests on a hot Georgia day.
A podium is not his style … Dan Cathy loves mingling as he speaks.
Cathy’s sage advice on success, “Think differently, take risks, have faith, think cool, share ownership and make a total commitment.”
